About Us

Local Plumbers You Can Rely On

For over 20 years, Mermaid Keys Plumbing & Drains has been the trusted choice for homeowners and business owners across the Gold Coast and Brisbane, tackling everything from stubborn blocked drains and stormwater drainage issues to pipe relining and urgent emergency pipe repairs. Our licensed plumbers bring a practical, no-fuss approach to every job, whether it's a leaking tap that won't quit or a detailed CCTV drain inspection uncovering damage hidden below the surface. We've earned our reputation by getting things right the first time, treating every property in Mermaid Keys and across Gold Coast with the same respect we'd want shown to our own home.

  • Blocked drains, stormwater drainage and pipe relining
  • CCTV drain inspections and sewer line repairs
  • Leak detection and emergency pipe repairs
  • General plumbing, tap and outlet maintenance, toilet and cistern services

What genuinely sets us apart is honesty and tidiness. Our upfront fixed pricing means you'll never be caught out by surprise costs once the work is underway, and our Tidy Tradie guarantee means your home is left as clean as we found it, or cleaner. Every job, large or small, is backed by a lifetime workmanship guarantee, giving local families and business owners real peace of mind. This blend of transparency, reliability and old-fashioned respect for your property is why so many customers keep calling us back and telling their neighbours about us.

    Why Trust Mermaid Keys Plumbing & Drains

    Expertise You Can Count On

    With 20 years of hands-on experience across the Gold Coast and Brisbane, Mermaid Keys Plumbing & Drains has handled almost every plumbing challenge a local property can throw at us. From blocked drains and pipe relining to sewer line repairs and leak detection, our team pairs solid trade know-how with genuine care for the communities we serve.

    Expertise You Can Count On

    Two Decades of Local Know-How

    We've spent 20 years learning the quirks of Gold Coast and Brisbane plumbing systems, so we can diagnose and fix issues quickly and correctly.

    Genuine Care For Your Property

    Our Tidy Tradie guarantee means we treat your home or business like it's our own, cleaning up thoroughly once the job is complete.

    Honest, Upfront Pricing

    You'll receive a clear, fixed quote before we start work, so there are no unpleasant surprises on your invoice.

    Backed By A Lifetime Guarantee

    Every repair and installation is covered by our lifetime workmanship guarantee, giving you lasting confidence in our work.

    A Message From Our Founder

    Built On Honest Work And Local Trust

    Sam Proctor

    Sam Proctor

    Founder

    When I set out to build Mermaid Keys Plumbing & Drains two decades ago, the goal was straightforward: give Gold Coast and Brisbane homeowners a plumber they could trust without a second thought. No hidden fees, no mess left behind, only honest work done properly the first time.

    That same philosophy still guides every job we take on today, whether it's a routine tap repair or a major stormwater drainage upgrade. I'm proud of the team we've built and the reputation we've earned across Mermaid Keys and the wider Gold Coast region, one satisfied customer at a time.

    Our Promise

    We quote a fixed price before any work begins and stand by our Tidy Tradie guarantee, so your home is left exactly as we found it.

    Our Approach

    We combine proper trade qualifications with straightforward communication, keeping you informed at every stage of the job so there are never any surprises.

    Why Choose Us

    Trusted, Reliable & Insured

    Choosing a plumber for your home or business is about far more than fixing the immediate problem, it's about welcoming someone who respects your property, your time and your budget. Mermaid Keys Plumbing & Drains combines licensed expertise with genuine local knowledge, so every homeowner and business owner in Mermaid Keys and across Gold Coast receives a straightforward, professional service from start to finish.

    Fully Licensed & Insured

    Every job is carried out by qualified, insured plumbers, giving you confidence that the work meets Queensland standards.

    Advanced Tools & Techniques

    From CCTV drain inspections to high-pressure water jetting, we use modern equipment to diagnose and resolve problems accurately.

    Complete Plumbing & Drainage Solutions

    Whether it's blocked drains, sewer line repairs or general plumbing maintenance, our team covers the full range of residential and commercial needs.

    Lifetime Workmanship Guarantee

    We stand behind every repair and installation with a lifetime guarantee, so you're covered long after we've packed up our tools.